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What our clients have to say
Phil and the SMC team were fabulous! Highly recommended. Our case was very very complex. Katherine was Stateless living in a Burmese refugee camp in Thailand. No passport, no ID documents. Health checks were required outside of the camp, a police check waiver was required, an ‘exit permit’ from Thailand and so many other difficulties. Phil guided us through and went well above his responsibilities to help us with everything from A-Z over more than two years. We would recommend SMC without hesitation.
I can’t express my gratitude enough to SMC for their care, support and amazing work. My case was a complex partner case involving family violence that required many extra layers of work and support. I am now a Permanent Resident and moving on with my life. SMC provided emotional support (not a core area of their work!) and showed patience, diligence and the highest level of knowledge to achieve a successful outcome. I highly recommend Phil West and SMC for your visa process.
We wish to express our heart-felt thanks for Phil & the SMC team for their amazing service for our really complicated and difficult case.
My wife and small son were in a refugee camp with no passport or ID Card. The complications for them to travel out of the camp to go to medical exams, obtain a Thai ‘Exit Permit’ were very difficult and involved communication with the International Organisation for Migration & the Thai Ministry of the Interior as well as the visa processing desk at the embassy. The SMC team went well beyond what they were obliged to do to obtain a positive outcome for us. The process started in 2018 when we submitted an incorrect visa. SMC took over our case, corrected this error and then worked over four years on our case. At times my wife and I were really stressed & anxious but SMC were able to help reduce this stress on a personal level showing patience and care.
In September 2022, my wife and son arrived as Permanent Residents in Australia and we were at last reunited to start the rest of our lives as a family together.
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